As an accomplished manager with over 15 years of experience overseeing daily operations, process improvements, and sophisticated data analysis to achieve customer service excellence in high-volume call centres (NZ and India. My expertise lies in enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth. I have developed and led staff training programs, supervised workforce and performance analysis, and directed strategic projects and initiatives to accelerate revenue growth while slashing costs
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