Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
MEMBER
Richard Roberts
Adviser and Consultant
18
EXECUTIVE MEMBER
Selin İcer
Quality - Training & Academy Director
29
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
13

Member Profile

AMBASSADOR
Colin Taylor (38 Yrs in the industry)
CEO and Chief Chaos Officer
The Taylor Reach Group
     (Verified Admin.)
Past:Watts Communications
11 Connections

   

NEW!

About Me, My Hobbies & Interests!

Recognized as a leading contact/call center and CX expert, Colin has received 30 Awards for excellence in Contact Center Operations and Management on two continents. Colin was recently recognized at #5 in a global ranking of the Customer Service 100 and as a Top 50 Customer Experience Influencer. Colin's leadership roles in the industry; a founder and past chair of the Contact/Call Center Council, a past Director of the CMA, senior judge for Canadian call/contact center awards, judge for call/contact center awards, judge for international call/contact center awards and advisory roles with a number of gov'ts and NGO’s related to call/contact centers, site selection and attraction. He is an author and a frequent speaker on customer service, call/contact centers, Customer Service, Operational Innovation, CRM, Sales, and team building. Since 2003 Colin has led Taylor Reach to success in call/contact center and customer experience consulting, Offices in the US, Canada and Australia we have worked with Fortune 500 clients on three continents Taylor Reach has helped organizations including; Mercedes-Benz, Fortis BC, Halogen Software, Rodale, Kohl’s, Home Depot, Republic Services, HBC, TD Bank, SNC Lavalin, Neat, Aldo Group, and Habitat for Humanity International. Today more than 15,000 agent positions globally operating under Taylor Reach designed contact center customer experience operational models. An experienced senior executive, built a previous firm contact center outsource to $50 million in annual revenue, is as comfortable developing strategy, and leading successful teams. Personally Colin has sold more than $333 million dollars of services. Colin is also the Publisher of Customer Reach- one of the most highly respected call center newsletters, with global readership of more than 11,000. Specialties: call center consulting, contact center consulting, Call Center, call centre, Contact Center, Contact centre, Call/Contact center consulting, Call/Contact center design, build, operational methodologies, Customer Experience, Customer Satisfaction, site selection, technology assessment and technology acquisition. Call center/BPO outsourcing assessment, and selection, Sales experience at the 'C' level- more than $300 million, Management, Sales mentoring, corporate leadership.

Company Details

The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, site selection, tools and assessments. All we do is customer experience and contact center consulting: strategic and tactical. Our contact center and customer experience consultants have helped management in hundreds of contact centers and organizations achieve – and exceed – their business goals.

CONTACT US
 
        (add)  

Editorial Contributions

Did you know increased efficiency can actually result in increased costs. Not every Contact Center runs into this type of problem BUT there are times when increased efficiency is not a good thing!
January 4, 2018
 1
 3546 
Is your business or Contact Center ready for a disaster tomorrow? Proper planning is essential to a smooth and effective business continuity plan. Don’t allow your center to be a victim, plan and prepare for disasters and you and your employees can survive and continue to support your customers and ...
November 8, 2017
 4047 
This article looks at AI in specific regards to virtual agents, their impact on labor in the Contact Center, associated maintenance costs and more. These predictions may surprise you.
May 19, 2017
 3158 
Showing 1 - 3 of 9 items

About us - in 60 seconds!

Industry Champion!

Latest Voter Comments - why they want this individual to win!
No Published Comments

Join Our Team

Search for Members

Contact List

Raj Wadhwani 🍁 ContactCenterWorld
(Verified Admin)
Sharon Price ContactCenterWorld
(Verified Admin)
Eric Young TELE-CENTRE ASSIST INC.
(Verified Admin)
Richard Blank Costa Rica's Call Center
(Verified Admin)
John Atherton BC Lottery Corp
Jon Arnett Yactraq
Paul Lloyd AnswerPlus
(Verified Admin)
Showing 1 - 7 of 11 items

Videos

View 1 More Comment

Interesting

March 21, 2024 2:54 PM EST

That's wonderful. 😊

March 24, 2024 10:30 PM EST

Raj Wadhwani 🍁 | ContactCenterWorld

Find out more at www.ContactCenterWorld.com/RisingStar

March 14, 2024 6:48 AM EST
Showing 1 - 2 of 180 items

Personal Blog

There are a few that really grate on me, fingernails scraping a blackboard, chewing on tin foil and ... Read More...
 1237 
  By:  Colin Taylor So how do we build an enduring structure in our call center that will... Read More...
 1448 
 By: Colin TaylorStaff and Agent retention was a ‘hot’ button topic in the call cen... Read More...
 1068 
Showing 1 - 3 of 6 items

Twitter Feed

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 31813 
Showing 1 - 1 of 3 items
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =