As champions of best practice and professional development in customer contact, The Forum are widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration, continual learning and customer focus.
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Existing in an ever evolving industry requires constant upkeep and change. Keeping an eye on and predicting future trends is a job requirement in the contact center industry. We at ContactCenterWorld.com polled a number of members and asked their opinion on the future holds for 2015. February 13, 2015 5:00 AM
ContactCenterWorld.com asked some of its members world wide for what they think will be some of the buzz words that we will hear across the contact center industry for the coming year. The responses are interesting when you consider the variety within the answers along with some repetition. You shou... February 12, 2015 5:00 AM
Voice of the Customer
February 24, 2015 11:51 AM EST