Craig is the Director for Rapid Results and a Founder and Owner of the leading human resource training and consultancy firms.
Craig is also the Training Director, where he is responsible for designing and implementing Rapid Results & icontact training programmes and looking at the overall development direction for customers. His role extends to managing Rapid Results specialist consultants.
Craig has 20 years of experience in all aspects of contact centre operational management and training implementation within New Zealand, Australia, Dominican Republic and the United Kingdom. This is specifically in the customer service functions of a business, call/contact centre, sales and distribution.
Before establishing Rapid Results & icontact, Craig helped launch other consulting businesses in the contact centre and staff training field. He has gained extensive experience and honed his skills in staff management by working with Government departments and organisations from the Top 200 in New Zealand.