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Member Profile

Cristina Mihai (4 Yrs in the industry)
HR VP
Conectys
4 Connections

NEW!

About Me, My Hobbies & Interests!

HR VP overseeing global operations of Conectys - a privately owned business enjoying a fast-paced worldwide expansion as an exceptional value-for-money provider of multilingual contact center services. With 20+ years of Strategy Implementation & Organisational Development experience in both consulting and top management roles, the BPO/SS industry is one of my key areas of expertise. This allows me to serve as Transformational Leader in the amazing board team of Conectys, being part of an incredible story of passion, talent and drive to carry on a successful story in this demanding industry.

Company Details

Conectys

UGC Moderation and Customer Experience solutions in 35+ languages, 24/7.

Conectys is a global BPO providing specialized solutions that reduce costs and increase speed to market for its clients.

The company combines talented multilingual teams with proven processes and technology to deliver User Generated Content (UGC) moderation and Customer Experience (CX) solutions including customer service, technical support and virtual assistant packages in over 35 languages, 24/7/365.

All services are powered by ConectysOS - the company's Contact Center SaaS platform. ConectysOS (an industry-recognized Automation Project of the Year finalist) is designed to bring value to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all-in-one PCI DSS compliant Customer Management System.

Conectys has 10 facilities across the globe, including in the U.S., Belgium, Romania, Portugal, Poland, Turkey, Taiwan and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies.

Conectys is ISO 9001:2015 certified and PCI DSS Compliant.