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EXECUTIVE MEMBER
Selin İcer
Training & Quality - Academy Director
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VP Call Center
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Head of Call Center Department
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Member Profile

Daniel Persuitte (17 Yrs in the industry)
Senior Operations Director, Product Owner
MassMutual
Past:Bose Corporation
363 Connections

 

NEW!

About Me, My Hobbies & Interests!

I am a Program Manager and Scrum Master, with operations management experience in the contact center space since 2006. I have been with MassMutual since 2010.

Company Details

Founded in 1851, MassMutual is a mutual life insurance company that is run for the benefit of its members and participating policyholders. The company has a long history of financial strength and strong performance, and although dividends are not guaranteed, MassMutual has paid dividends to eligible participating policyholders every year since the 1860s. With whole life insurance as its foundation, MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. In addition, the company's strong and growing network of financial professionals helps clients make good financial decisions for the long-term. MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) and its affiliated companies and sales representatives.
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Personal Board

Wrapped up day 3 at the Americas event! What an experience. So many great things happening in this industry of ours. Many new connections and a just a great experience!
June 22, 2017 7:17 PM
Just wrapping day 2 of the Americas event. Great day of best practices and lots of ideas and lessons learned shared!
June 21, 2017 4:27 PM
What an amazing start to the 2017 Americas event! Great presentations in the contact center best practices category. Lots of passion and great ideas!
June 20, 2017 10:35 AM
Back in Orlando for CCW America's 2017. Very excited to get it started tomorrow with some great presenters to kick us off!
June 19, 2017 11:21 PM
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Personal Awards

ContactCenterWorld - Top Ranking Performers Awards Americas 2016: Ranked #2 for Best Contact Center ...
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June 17, 2016 12:00 AM

ContactCenterWorld - Top Ranking Performers Awards Americas 2013: Ranked #2 for Best Customer Servic...
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May 24, 2013 12:00 AM
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Raj Wadhwani 🍁 ContactCenterWorld
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Ilse Hess NTT BPO
Sam Zuccarello SingTel Optus
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The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
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