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Danny Singer (36 Yrs in the industry)
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About Me, My Hobbies & Interests!

Danny Singer, Noeticas founder and CEO, has been the driving force behind the Synthesys product range. A veteran of the software industry, hes been involved in the contact centre space since 1988. A graduate in Pure Mathematics, Danny spent the initial part of his career developing military intelligence software systems.

Company Details

Noetica is a software development company specialising in intuitive, user friendly software for contact centres. Our software platform, Synthesys, is a comprehensive package that provides almost everything you will ever need in order to run and manage a successful, effective and efficient call centre operation. Developed over many years and incorporating a wealth of knowledge and experience of the call centre market, Synthesys is designed to reduce reliance on IT and empower the business functions to become autonomous and extremely agile by delivering integrated applications to the agents’ desktop intelligently and in record time.

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Editorial Contributions

Danny shares his thoughts on some of the issues with predictive dialers and the resultant 'silent calls' (when a call is connected but there is no free agent to take it)
June 8, 2004
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Everyone is talking about internet-enabled call centres. It is hardly surprising that discussion is focusing on the new medium.
August 8, 2002 3:01 PM
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