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Sam Fernandez
Managing Partner
Doreen Lakhan
Contact Center Team Leader
Grace Heny
Alwi Ilham Maulana
Customer Experience Specialist

Member Profile

Daniel Lima (23 Yrs in the industry)
2 Connections



About Me, My Hobbies & Interests!

My mission at present is, through my experience and the help of my #abeedoozidos team, to transform Beedoo into a reference company in the Ed_Tech sector, implementing IA and ML solutions in corporate education, as well as making it a company case focused on customer experience (Cx). _____________ Since 2002 I have specialized and worked in the Customer Relationship and Experience Journey, both with brands, products and services (CX), and with their interactions in service channels (CS). Currently, I am a consultant, trainings, lectures and workshops by Wedo (CxM) and I also serve as CEO and Head of Customer Experience and Service of Beedoo .. My specialties are: - Mapping, Management and Improvement of the Customer Experience Journey - Improvement and Optimization of the Experience in the Relationship with the companies (Customer Services Experience) - Digital Transformation - Implementation of AI and Machine Learning to improve the Digital Relationship Experience - Deployment of URA and ChatBot's - Planning and Control of Traffic and Demands, for optimization of relationship operations - Total Quality Management and NPS / CSAT - Mapping, Optimization and Automation Processes - Training and Qualification of Operations and Customer Relations teams - Technical Training of Leaders of Relationships Operations (Supervisors and Coordinators)

Company Details

Beedoo was created by communication and training professionals for Contact Centers.

They have more than 20 years of experience in the sector and several cases of success in more than 100 different companies.

Our objective is to solve the problem of communication and training in this market, where productivity and quality are fundamental for the competitiveness of companies.


About us - in 60 seconds!

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