My mission at present is, through my experience and the help of my #abeedoozidos team, to transform Beedoo into a reference company in the Ed_Tech sector, implementing IA and ML solutions in corporate education, as well as making it a company case focused on customer experience (Cx). _____________ Since 2002 I have specialized and worked in the Customer Relationship and Experience Journey, both with brands, products and services (CX), and with their interactions in service channels (CS). Currently, I am a consultant, trainings, lectures and workshops by Wedo (CxM) and I also serve as CEO and Head of Customer Experience and Service of Beedoo .. My specialties are: - Mapping, Management and Improvement of the Customer Experience Journey - Improvement and Optimization of the Experience in the Relationship with the companies (Customer Services Experience) - Digital Transformation - Implementation of AI and Machine Learning to improve the Digital Relationship Experience - Deployment of URA and ChatBot's - Planning and Control of Traffic and Demands, for optimization of relationship operations - Total Quality Management and NPS / CSAT - Mapping, Optimization and Automation Processes - Training and Qualification of Operations and Customer Relations teams - Technical Training of Leaders of Relationships Operations (Supervisors and Coordinators)
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