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Chai Domingo
Director, Contact Center
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Darren Dowdy (15 Yrs in the industry)
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NEW!

About Me, My Hobbies & Interests!

I’m a highly skilled and quick-learning management professional with extensive experience in large scale operations management, performance management and switchgear coaching. My leadership philosophy has proven to be a success in building self-motivated, self-improving accountable organizations and teams, working in unionized environments and supporting multi-cultural employees. Testimony from those I’ve supported throughout my professional career would highlight my consistent track record in providing world class customer satisfaction, employee engagement, quality centric coaching and colleague support required to sustain a winning culture.

Company Details

Connecting to the Future of Automotive Mobility

Founded in 1992, Club Auto is a client-centric organization that works exclusively with automotive clients, focusing on delivering experiences for their customers. Initially, Club Auto partnered with Canadian automotive manufacturers to provide roadside assistance services to new car buyers as part of the car’s warranty protection. With exclusive access to the CAA service network across the country, Club Auto provides the highest quality roadside assistance services. As a result of developing deep relationships and extensive knowledge of the automotive sector over the last 23 years, Club Auto has expanded beyond just roadside services to become a leading customer experience management company in the automotive sector. Today, Club Auto’s core competencies include:

- Roadside Assistance
- Contact Centre Operations
- Technology Solutions
- Data Reporting & Analytics

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We caught up with one of the Top Ranking Performers (www.ContactCenterWorld.com/worldawards) Award winners for an interview on the pride and joy of competing and winning one of these exclusive awards!
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