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Most contact centre functions within businesses do not listen to 1% of the calls that are handled on a month-to-month basis. To be truly customer centric, listening to as many calls as possible and providing feedback are essential to improving many key objectives, from revenue generation to CSAT scores.
Here at Contact Centre Support, we take pride in providing call monitoring solutions with a human touch. Hundreds of examples can be listened to with coaching documents provided for each call. As a result, we can supplement a business’s insight through listening to a high amount of calls or completely own this function altogether.
In turn, your leaders can become even more efficient, drive revenue on the floor and use their time with greater efficiency.
With an eye on the bigger picture, we will provide analysis and trends that may enable your business to function in brand new markets, opening brand new revenue streams.Please Login