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Member Profile

AMBASSADOR

EXECUTIVE MEMBER

Dave D'Arcy (24 Yrs in the industry)
Founder

Dave D'Arcy - Laughing Leadership
(Verified Admin.)

Past:

RingCentral
Vonage
Vodafone

798 Connections

NEW!

About Me, My Hobbies & Interests!

Been around the block, been around the world. Passionate about customer first. My priority is putting the customer at the centre of every consideration. Learnt a lot, forgot more. Always looking to learn again. Many years customer service and contact centre experience in multiple industries, countries and roles

Company Details

Dave D'Arcy - Laughing Leadership

Leadership consultant, public speaker, host and coach. Focused on the human behaviour and development that will best enhance personal and business growth. We are here for a good time not a long time! Lets learn and enjoy in tandem.

If the premise "Happy staff make happy customers" is correct. Then businesses should start by focusing on staff happiness. What better expression of happiness than laughter.

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Gallery Photos

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NEXTGEN-TV

NEXTGEN-TV PROGRAMMING

NOW PLAYING
Starting on the hour every hour today

My Role As A CX Champion In My Company

WATCH

Coming up this Week

Technology Innovation Developed By A Leading BPO For Their Contact Center

Apr 17

Contact Center Best Practices At A Middle East Development Fund

Apr 18

Contact Center Best Practices At This Major Bank

Apr 19

Leading Auto Emergency Contact Center

Apr 20

Customer Services At Major Transportation Company

Apr 21

Great Service From Government Tax Authority

Apr 22

Editorial Contributions

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COVID-19 - We asked members around the world for any other comments or opinions to share!

Read their comments below.
April 2, 2020

3504

How Has COVID-19 Affected Call, E-mail Volumes In Your Center? - Part 1

If you operate a center - has call, email, chat traffic increased, decreased or stayed the same since the virus emerged? AND, if its changed up or down how? and how have you managed the change?
March 25, 2020

2205

Recommendations To Help Manage The Virus Impact. - Part 1

What recommendations can you share with others who are looking for ideas on what they can do to help manage the effects of the virus on their business?
March 23, 2020

1657

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About us - in 60 seconds!

Watch This!

Industry Champion!

Latest Voter Comments - why they want this individual to win!

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Dave is lives and breaths excellence in call centre's, I have had the privilege to work with Dave in a former role and can't think of anyone else who would deserve this. Attention to detail and results are goals he surpasses with ease.
April 10, 2024 5:44 AM

Dave D'Arcy's commitment to customer success and satisfaction is not something that you encounter often, even in an industry that prides itself on achieving these.
April 9, 2024 3:16 PM

Positive attempt to influence BPO space
April 9, 2024 10:19 AM

Dave has always been a really balanced supportive leader, happy to find solutions to customer problems which is a daily reality in our industry, putting the customer at the heart of everything he leads. At the same time Dave has always been keen to ...
April 9, 2024 7:16 AM

I know this person as great specialist and manager
April 9, 2024 5:48 AM

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Personal Board

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Dave D'Arcy

Nominated for Industry Champion Awards 2021 (United Kingdom)
November 1, 2021 9:59 AM

Dave D'Arcy

Further questions from team members including bad decisions, missed opportunities and the search for inspiration. Take a look and please subscribe #squintyeyedview https://www.youtube.com/watch?v=QD4j...
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May 7, 2021 6:47 AM