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Member Profile

AMBASSADOR
Dave D'Arcy (22 Yrs in the industry)
Director EMEA Customer Care
RingCentral UK Ltd
     (Verified Admin.)
Past:Vodafone
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About Me, My Hobbies & Interests!

Been around the block, been around the world. Passionate about customer first. My priority is putting the customer at the centre of every consideration. Learnt a lot, forgot more. Always looking to learn again. Many years customer service and contact centre experience in multiple industries, countries and roles

Company Details

RingCentral Engage is an all in one tool that empowers you to receive, process, and respond to messages from all digital channels (social networks, live-chat, mobile, emails, communities, Chatbots, Whatsapp, Apple Business Chat … and to monitor results and customer satisfaction in real time.

We have clients in 64 different countries: Orange, AXA, Ooredoo, Zain, Telenor, BNP Paribas, Bouygues Telecom, Total, Deutsche Bahn, Total, Allianz, Canal+, Crédit Agricole, Engie, PMU, Direct Energie, McDonalds, Carrefour, Banglalink, Iflix, Veon, Wataniya, Sephora , Videotron, BMW, Land Rover, Renault, Unicredit, Tigo (Milicom) ...

Global partners: Orange Business Services, Capgemini, Arvato, Teleperformance, Comdata, Webhelp, Acticall/Sitel

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Editorial Contributions

If you operate a center - has call, email, chat traffic increased, decreased or stayed the same since the virus emerged? AND, if its changed up or down how? and how have you managed the change?
March 25, 2020
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What recommendations can you share with others who are looking for ideas on what they can do to help manage the effects of the virus on their business?
March 23, 2020
 1151 
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Further questions from team members including bad decisions, missed opportunities and the search for inspiration. Take a look and please subscribe #squintyeyedview https://www.youtube.com/watch?v=QD4j...
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May 7, 2021 6:47 AM
https://www.youtube.com/watch?v=J6sPzW6jVlM&t=4s Please see my latest video and please subscribe
April 8, 2021 10:10 AM
https://www.youtube.com/watch?v=1QXtXVaYmE8&t=4s Please take a look
March 26, 2021 8:12 AM
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ContactCenterWorld - Top Ranking Performers Awards EMEA 2021: Ranked #1 for Best Contact Center Exec...
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September 17, 2021 12:00 AM

ContactCenterWorld - Top Ranking Performers Awards World Finals 2020: Ranked #1 for Best Contact Cen...
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February 12, 2021 12:01 AM
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