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Member Profile

AMBASSADOR
EXECUTIVE MEMBER
Dave D'Arcy (21 Yrs in the industry)
Director EMEA Customer Care
RingCentral UK Ltd
     (Verified Admin.)
Past:Vodafone
559 Connections

   

NEW!

About Me, My Hobbies & Interests!

Been around the block, been around the world. Passionate about customer first. My priority is putting the customer at the centre of every consideration. Learnt a lot, forgot more. Always looking to learn again. Many years customer service and contact centre experience in multiple industries, countries and roles

Company Details

RingCentral Engage is an all in one tool that empowers you to receive, process, and respond to messages from all digital channels (social networks, live-chat, mobile, emails, communities, Chatbots, Whatsapp, Apple Business Chat … and to monitor results and customer satisfaction in real time.

We have clients in 64 different countries: Orange, AXA, Ooredoo, Zain, Telenor, BNP Paribas, Bouygues Telecom, Total, Deutsche Bahn, Total, Allianz, Canal+, Crédit Agricole, Engie, PMU, Direct Energie, McDonalds, Carrefour, Banglalink, Iflix, Veon, Wataniya, Sephora , Videotron, BMW, Land Rover, Renault, Unicredit, Tigo (Milicom) ...

Global partners: Orange Business Services, Capgemini, Arvato, Teleperformance, Comdata, Webhelp, Acticall/Sitel

      (add)  

Editorial Contributions

If you operate a center - has call, email, chat traffic increased, decreased or stayed the same since the virus emerged? AND, if its changed up or down how? and how have you managed the change?
March 25, 2020 5:00 AM
 1198 

About us - in 60 seconds!

Personal Board

Further questions from team members including bad decisions, missed opportunities and the search for inspiration. Take a look and please subscribe #squintyeyedview https://www.youtube.com/watch?v=QD4j...
(view more)

May 7, 2021 11:47 AM
https://www.youtube.com/watch?v=J6sPzW6jVlM&t=4s Please see my latest video and please subscribe
April 8, 2021 3:10 PM

Personal Awards

ContactCenterWorld - Top Ranking Performers Awards World Finals 2020: Ranked #1 for Best Contact Cen...
(view more)

February 12, 2021 5:01 AM
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Sharon Price ContactCenterWorld
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Raj Wadhwani ContactCenterWorld
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Esra Eren Aegon Turkey
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Tyler Zawacki ContactCenterWorld
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Industry Champion Comments

Latest Voter Comments - why they want this individual to win!
Energy, Enthusiasm, Always looking forward!
October 2, 2020 10:59 AM
Dave has a great influence on the development of our company. He is great at leading strategic trans...
September 30, 2020 5:45 PM
Always innovating, doing what's right for the staff, aliening the teams visions with his own and the...
September 30, 2020 3:02 PM

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