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Been around the block, been around the world. Passionate about customer first. My priority is putting the customer at the centre of every consideration. Learnt a lot, forgot more. Always looking to learn again. Many years customer service and contact centre experience in multiple industries, countries and roles

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Leadership consultant, public speaker, host and coach. Focused on the human behaviour and development that will best enhance personal and business growth. We are here for a good time not a long time! Lets learn and enjoy in tandem.

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Editorial Contributions

If you operate a center - has call, email, chat traffic increased, decreased or stayed the same since the virus emerged? AND, if its changed up or down how? and how have you managed the change?
March 25, 2020
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ContactCenterWorld - Top Ranking Performers Awards EMEA 2021: Ranked #1 for Best Contact Center Exec...
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ContactCenterWorld - Top Ranking Performers Awards World Finals 2020: Ranked #1 for Best Contact Cen...
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