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David Cooke (20 Yrs in the industry)
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Connex One
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The Connex One Customer Engagement Platform enables our clients to provide interactive sales support and customer service to their consumers on the channel of their choosing, whether it's the phone, email, social media, web chat, SMS or messaging apps (like Whats App) through a modern, cloud based, omnichannel engine, that efficiently orchestrates the handling of each conversation and the agents that respond to them. Our clients see significant improvements in customer satisfaction (CSAT) rankings, reduced costs per interaction and are able to efficiently meet ever demanding service level agreements, with minimum investment. With its modern interface, cutting edge UX, features like Gamification and the dashboarding functionality, it's a hit with it's users and the open platform and out of the box integrations (for example to all the major CRM solutions) it satisfies IT, enabling a rapid implementation and fast time to value.

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We develop our own cloud-based customer engagement software that combines voice, SMS, email and live web chat into one seamless platform with integration to almost every web based application.

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