Our Prestigious 2018 Global Contact Center, Customer Service and Help Desk Awards close for entry soon!
If you want to represent the BEST in your nation in the 13th annual awards make sure your entries are submitted by 15th January 2018* (or 31st Jan if you are a corporate member or go for the premium award program)FIND OUT MORE
* note entry dates are based on where your center is located
MVA Consulting is an independent customer management and contact centre consultancy which provides effective support to both clients and outsourced contact centre organisations. We support our clients with the following services - Customer Management & Contact Centre Strategy - Procurement & Implementation of Outsourced Contact Centres - Outsourcing Contract & Pricing Analysis, Negotiation and Support - Bid Management, Solution Development & Response Writing - Performance Improvement, Audit/Analysis of Contact Centres - Industry Reports & Analysis - Education & Training
Our focus is on providing straight, factual support to our clients, with clear actions, recommendations and deliverables – many of which we can deliver ourselves. Please Login (add)