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Member Profile

David (42 Yrs in the industry)
Director - Central Outreach & Engagement
Landmark Health - United Health Care
Past:Stanford Health Care
AT&T
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A Healthcare professional that started his career with telecommunications and eventually merged into Healthcare Management

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Landmark Health is a division of United Healthcare
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We wanted to know what some of the key personality traits companies looked for in new employees during the recruitment phase, and asked industry experts for the answers. Does it come down to skills or attitude, or just the perfect combination of the ‘Right Stuff’?
May 7, 2010
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In the contact center industry, the customer representative is the face of the company. If an agent is not happy about their work, it will be reflected in the way they treat clients. We asked industry experts for their tips on influencing and motivating employees to take pride in their work.
May 5, 2010
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