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Member Profile

David Paddon (33 Yrs in the industry)
Director - Customer Care Contact Center Operations
Dynacare

Past:

Sun Life Financial
ROGERS
SEARS Canada

NEW!

About Me, My Hobbies & Interests!

A Multi-Channel Contact Centre Professional in the Industry for over 25 years. I love Contact Centers. The perfect mix of people, processes, technology, innovation and change.

Company Details

Dynacare Medical Laboratories

Medical Company. Serves the public and private sectors across Canada.

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Editorial Contributions

How Has COVID-19 Affected Call, E-mail Volumes In Your Center? - Part 1

If you operate a center - has call, email, chat traffic increased, decreased or stayed the same since the virus emerged? AND, if its changed up or down how? and how have you managed the change?
March 25, 2020

1824

Recommendations To Help Manage The Virus Impact. - Part 2

What recommendations can you share with others who are looking for ideas on what they can do to help manage the effects of the virus on their business?
March 24, 2020

1401