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Member Profile

David Reid (14 Yrs in the industry)
CX Specialist & Exec Mgmt Consultant
Be All Ears
Infosys BPO
75 Connections



About Me, My Hobbies & Interests!

David is a senior operational & strategic c-suite executive whom is analytical & process driven with over 20 years' service experience on an international level.  A Certified Customer Experience Professional (CCXP) with a background in Service, Sales and Back Office transformation programs. He brings with him 15 years in operational management, 10 of which spent across contact centres in the business process outsourcing (BPO) and shared service space. David has managed multi-million Euro budgets and is able to make quick and right decisions in regulated environments. He has led teams in excess of 1000+ heads across 15 languages and 50+ nationalities, throughout EMEA/NA/LATAM & APAC markets. David now heads up Be All Ears whom focus on customer transformation for consumer led products, through employee experience & customer experience initiatives from design to delivery.   David is a first-rate communicator with the ability to motivate, develop & lead staff within a multi-cultural & global environment. He brings with him a true passion for service and people engagement, specialising in 6 key principles of CX, 1) CX Strategy, 2) Company Culture, 3) Organisational Adoption & Accountability, 4) Voice of Customer Insight & Understanding, 5) Experience Design & Improvement and 6) Metrics, Measurement and ROI. Taking companies through the changes and digital transformations that are needed now and in the future to create best practice in a modern world.

Company Details

By bridging the gap between customer and employee experience, our mission is to make success simple, not stressful.

Fully certified as a Customer Experience Professional (CCXP), we help transform your business through employee & customer experience and specialise in supporting businesses to successfully overcome growth or operational challenges. We wish to assist clients in adapting to ever-changing environments, technologies and strategies, by cooperating with a mutual understanding of their consultative needs.

With a combined tenure of 20+ years’ experience in the contact/service/outsourcing industry, Be All Ears offers you a different perspective, looking at how your business ticks and where you can drive the right and most meaningful improvements. We have the knowledge of setting up and growing accounts from scratch. In essence we have walked the walk and do not wish to be making the same mistakes that a lot of corporations continue to make. This then led to the motto “be what you should be”. We do not want to waste time trying to be what we are not, we are a company built on key values which have been formulated from essential perspectives.

Our unique ‘be’ approach provides you with the groundwork you need to kick-start your new journey onto your chosen path to success. We review a wide array of business metrics but more importantly we listen to the people. Taking this approach allows us to really get to the roo


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