David Reid (14 Yrs in the industry)CX Specialist & Exec Mgmt Consultant
Be All Ears
| Past: | Kiwi.com Infosys BPO Monster.com |
* Corporate Members Deadline Feb 28th,2023.
David Reid (14 Yrs in the industry)| Past: | Kiwi.com Infosys BPO Monster.com |
David is a senior operational & strategic c-suite executive whom is analytical & process driven with over 20 years' service experience on an international level. A Certified Customer Experience Professional (CCXP) with a background in Service, Sales and Back Office transformation programs. He brings with him 15 years in operational management, 10 of which spent across contact centres in the business process outsourcing (BPO) and shared service space. David has managed multi-million Euro budgets and is able to make quick and right decisions in regulated environments. He has led teams in excess of 1000+ heads across 15 languages and 50+ nationalities, throughout EMEA/NA/LATAM & APAC markets. David now heads up Be All Ears whom focus on customer transformation for consumer led products, through employee experience & customer experience initiatives from design to delivery. David is a first-rate communicator with the ability to motivate, develop & lead staff within a multi-cultural & global environment. He brings with him a true passion for service and people engagement, specialising in 6 key principles of CX, 1) CX Strategy, 2) Company Culture, 3) Organisational Adoption & Accountability, 4) Voice of Customer Insight & Understanding, 5) Experience Design & Improvement and 6) Metrics, Measurement and ROI. Taking companies through the changes and digital transformations that are needed now and in the future to create best practice in a modern world.
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