Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Member Profile

AMBASSADOR

Deepak Selvaratnam (20 Yrs in the industry)
ceo

Snapshotz
(Verified Admin.)111 Connections

NEW!

About Me, My Hobbies & Interests!

I consider myself very privileged to have been involved in the customer service industry for nearly 20 years where I track every conceivable aspect of customer service delivery. Over the years I have seen the industry grow from an art into a science and from a cost to a strategic division for organizations. Through the Snapshotz audit and benchmarking app we created and launched in 2009 (3 languages, 35 countries and 3K contact centres and help desks and counting) we focus on creating awareness of the entirety of the contact center and the 800+ variables that go into managing this beautiful factory called the contact center! My philosophy is that you cannot manage what you don’t know neither can you manage without the right measures. Knowing these variables is key to successful service delivery and so is benchmarks and practices that should be available to you as they happen not lagging indicators as things change rapidly in our world today. I am a fervent advocate for frontline staff being a pioneer in taking agent health and safety and particularly mental health into account when viewing contact centre operations. Over the last decade, through Snapshotz we have been in the forefront of measuring how organizations manage agent mental health and safety. In 2020 we were able to apply this data and insights combined with government regulations and standards from international bodies such as the World Health Organization, the International Labour Organization and the UN to create an app ‘RemotAbility that measures the remote work capability of any individual and organization.

Company Details

Snapshotz

Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment.

Developed in 2009 and with headquarters in Auckland, New Zealand, we have a network of consultants in 35 countries around the world. This expertise helps achieve a faster accreditation process. Customers come to use us because we offer an easy to use, quick and competitive way to identify what solutions are needed to increase customer and employee satisfaction and reactivate their businesses, fast.

CONTACT US