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Member Profile

Denise Gavin
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About Me, My Hobbies & Interests!

Extensive Customer Care experience in both Inbound and Outbound operating environments. Project management and on time delivery of applications within budget. Honesty and Integrity is the name of the game.

I am all about the small Call/Contact Center and the ability for them to compete on a level playing field. The small environment can offer better service delivery, catch problems as they occur, keep their staff involved and motivated as well as remain competitive in price and technology. We can help you achieve this.

Company Details

VASoft is a specialist telephony development company. In other words, we develop unique, one of a kind Customer Care solutions, based specifically on your custom requirements. We don't believe that Customer service comes out of a "one size fits all" box.

You are unique and so should your service be!

If your anything like us, then possibly you could be feeling, a little flustered, over whelmed, insecure and intimidated. It's ok, your not alone.

Looking forward to connecting with you

Editorial Contributions

The 5 Deadly Sins of IVR should be used as a "Best practise" guideline. It will help to steer you in the right direction when implementing and planning your Integrated Voice Response.
January 4, 2016 5:00 AM
Improving customer service is something every company strives to achieve. Often it comes at conciderable cost, however it does not have to be the case! With just a little involvment and review, large service gains can be made for no cost.This articles share some ideas of how to improve Customer serv...
March 6, 2014 5:00 AM

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