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Member Profile

Devendra Govender (26 Yrs in the industry)
Head of Operations
Merchants SA (South Africa)
51 Connections

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About Me, My Hobbies & Interests!

BPO Outsourcing Professional, with 15 years industry experience. Specialist in the Telecommunications and Aviation vertical, with expertise in Operational Management, Workforce Optimization, Management Information and BPO Consulting.

Company Details

Merchants SA (South Africa)

Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.

We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry.

We are passionate about people.

As providers in service excellence, we set the standards for global customer satisfaction, client delight and employee engagement.

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Editorial Contributions

How Tech Improves The Airline Customers Experience

Airlines using technology to enable their customer experience without losing the human connection are better placed to retain and attract new passengers. What are the technology trends contact centres should be using to improve their CX?
October 23, 2019