168Solution is a leading Consulting and Training of Contact Center, with proven approach and experience in Contact Center or known as Digital Interaction for Inbound and Outbound, Voice, Email and alternate media Channels. Our focus is Processes and Operations Management with local and International Contact Center Knowledge and foot prints. Led by a recognized professional in the Indonesian Contact Center Industry around Asia Pacific bringing a 15 years of Contact Center experience to help clients in setting up and managing in-house and outsourced Contact Centers, also translating ISO Quality Management System to Contact Center dynamicPlease Login (add)
Sometimes success is determined by one thing alone, and that one item can make or break a company. Every company has at least one determining factor, but what would happen if multiple factors were implemented by one company? Want to learn about a variety of success determinants? Attend the August 28, 2009 5:00 AM
We all make mistakes, it is human nature. The important thing is to learn from those mistakes and use them as lessons to do things better the next time. Do you want the opportunity to always do things better in your center? Attend the Top Ra August 20, 2009 5:00 AM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...