Founded in 1977, Credit Protection Association was the first company to specialize in low-balance, high-volume collections in the cable and home video markets. Our diverse suite of business solutions and commitment to customer care has established CPA as an industry leader with a loyal client base that now includes the telecommunications, utilities and retail markets.
We wanted to know what some of the key personality traits companies looked for in new employees during the recruitment phase, and asked industry experts for the answers. Does it come down to skills or attitude, or just the perfect combination of the ‘Right Stuff’? May 7, 2010 5:00 AM
We wanted to know the types of incentive programs used by various contact centers in order to motivate employees to outperform themselves and provide top quality customer service. We asked industry experts to give us examples and the effectiveness of each. May 6, 2010 5:00 AM