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Member Profile

Dick Bucci (28 Yrs in the industry)
Communications - Consultant
Pelorus Associates
     (Verified Admin.)12 Connections

 

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About Me, My Hobbies & Interests!

Dick Bucci formed Pelorus Associates after a 30-year career with leading telecommunications companies and consulting firms. Leveraging his past industry experience, Mr. Bucci focuses his research and consulting on a variety of contact center applications including speech analytics, learning and coaching, intelligent desktops, customer relationship management, predictive dialing, interaction recording, workforce management, performance management, customer satisfaction surveys, and Public Safety

Company Details

The company's primary focus is on the contact center and public safety communications sectors.

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Editorial Contributions

We asked Executives to share a great story of service they received when contacting a contact center in the past year
May 27, 2019
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We asked Executives, What impact have "external events" even had on your company, and how have you adapted your business?
May 23, 2019
 1789 
The case for full-time recording is compelling. By having access to all the data, call centers benefit from better all around performance, valuable insights to customer behavior and motivations, protection against verbal claims, and assurance of compliance with the myriad laws and regulations that ...
July 25, 2006
 18879 
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Now available - 2016 World Contact Center Workforce Management Systems Market
February 3, 2017 11:16 AM
Happy to announce that CallMIner and ZOOM INternational have become new clients
December 10, 2015 9:00 AM
Happy to announce that CallMIner and ZOOM INternational have become new clients
December 10, 2015 9:00 AM
Pelorus Associates latest report, World Contact Center Workforce Management Systems Market now available - $2995
November 2, 2011 8:05 PM

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