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Member Profile

Dmitriy Kolinko (7 Yrs in the industry)
Independent consultant for managing call / contact centers
Independent consultant
6 Connections


About Me, My Hobbies & Interests!

At the moment I'm working on projects in the field of Contact Centers. Audit and Consulting services. Work with staff (training, motivation system). Formation, reorganization of the structure of the Contact Center. Formation of Incoming, Outgoing Activities under Company Requirements. Telemarketing. Experience from large companies to small online stores. More than 20 projects. Examples of projects. Internet shop Pampik - development of product return standards, change of conversation scripts, process automation, personnel training. Vega Telecom - quality control of the service of the ACC, change of service processes, preparation of the project for the introduction of instant messengers and bots for maintenance. Budget control.  Ukrainian Post Club - KC opening with "0", process automation, personnel recruitment and training, creation of an effective KC salesperson. Development of sales from 200 thousand UAH. per month up to 2 000 000 m.

Editorial Contributions

What recommendations can you share with others who are looking for ideas on what they can do to help manage the effects of the virus on their business?
March 23, 2020
We Asked Members Who Run Centers "How Have You Adapted To Manage the Covid-19 Pandemic"?
March 20, 2020



April 20, 2020 2:13 AM EST

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