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The Customer Service Professionals Network (CSPN) is focused on helping companies provide the best possible customer experience. The Leadership Team at CSPN has 20+ years of experience helping companies from various industry sectors improve their customer service, including Government, Finance, Banking, Insurance, Hospitality, Retail, Manufacturing, Gas & Oil, Pharmaceutical, Not-For-Profit, and Medical…to name a few. The unifying commonality that ties all these companies together is their dedication and passion towards the customer service profession and their commitment for continuous improvement and drive to make a difference within their organizations.Please Login (add)
The CEO comes in one morning with the idea to slash training to increase profits. He thinks its brilliant, but your opinion differs. What do you tell him to reconsider? Here are some responses from industry professionals. For more great strategies and ideas, attend the August 21, 2009 5:00 AM