Doug Casterton | Personal Profile

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NextStep Workforce Planning
NextStep Workforce Planning takes the headache out of forecasting and scheduling your contact center agents.
Our expert team works alongside yours to deliver workforce planning services to contractual service level standards, with simple monthly billing, and no long-term contracts.
We can provide complete management of your Recruitment Planning, Forecasting, Scheduling, Impact Analysis, Activity Management, and Real-time Management.
       

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Webinar: How To Enter The 2018 Top Ranking Performers Global Awards Program
Raj Wadhwani, President of ContactCenterWorld.com will share how to enter the 2018 Top Ranking Performer Awards, the most prestigious awards in the contact center world. Read More...
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Raj Wadhwani ContactCenterWorld.com
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Via Rahmadian Tinas PT. BANK CENTRAL ASIA, TBK
Erich Sunarta PT. BANK CENTRAL ASIA, TBK
Iwan Djunaedi PT INFOMEDIA NUSANTARA

Personal Blog

Doug Casterton - Workforce Planning Profile Interviews 2012 - Carlos Muñoz (4 of 4)
Last but not least in my series of interviews showcasing great workforce planners from across the wo... Read More...
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Doug Casterton - Workforce Planning Profile Interview - Adrian Hawes
From my series of workforce planning show cases from the world it is my utmost pleasure to present t... Read More...
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Doug Casterton - Workforce Planning Profile Interview - Ritesh Parswani
Again in conjunction with NextStep WFP here is the latest Workforce planner I would like to showcase... Read More...
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