Dr. Soloman K | Personal Profile from ContactCenterWorld.com

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About Me, My Hobbies & Interests!

Futuristic & Forward Looking Leader with an analytical bent of mind & track record of striving in conceptualizing & implementing effective ideas & strategies which adds value to organization through inspiring leadership, rich experience & innovation excellence; targeting to express potential in leadership roles with an esteemed organization. Performance-driven professional with over 23 years of rich & extensive experience in Strategic Planning, Business Operations, CX Transformation, Change Management & distribution in International market; handled multiple location work  Domain exposure in Retail, Banking & Insurance, Financial Services, Ecommerce, Online Platform & EdTech  Expertise in Operational Excellence, Customer Experience through AI based Contact Center, Customer Service, , Compliant Handling, Quality, Compliance, RCA enhancing the NPS, CES, CSAT Scores & VOC  Track record of managing relationships for running successful operations & developing procedures and service standards for operations excellence  Proven track record of setting out standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA  Successful in driving revenue and profit gains, improving organizational productivity & performance; enhancing organizational reach and market share through the application of robust strategies  Driven growth for cost & profit center with multiple projects at multiple locations streamlining metrics KPI, SLA & Process Adherence for (Sales, Tele-sales, Churn , Retention, Loyalty Programs, Customer Feedback, Issuance & Claims, Collections, order processing, customer success & customer life cycle value)  Visionary Professional with skills that reflects year-on-year success in achieving business growth objectives and optimizing the entire value chain of business for achieving the targeted profitability, turning-around the business and directing it towards growth  People Leader, who has successfully led and motivated teams in cross-cultural environment towards growth and success in the organization; created a clear & compelling view of future through coaching and execution

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