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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Market ii are a global leader in obtaining and assessing feedback on customer satisfaction and service quality. We operate in over 25 native languages and provide valuable, actionable feedback to companies to improve and maintain their service levels and retain customers. We provide benchmarking, culture indices, mystery calling, real time reporting and in-depth analysis. We run transactional / event based surveys through to more detailed relationship surveys via our web survey portal or telephone methodology.Please Login
We are looking at 2014 to supply new contact center benchmarks to various industries such as IT and Software, Financial, Retail and Automotive. We currently have Benchmarking for 14 countries and grow... (view more) December 31, 2013 8:33 AM