Head of Customer Relationship Management
Sinar Mas Land
I am a senior manager in digital communication for one of the biggest retail company in Indonesia, Trans Retail Indonesia. I am responsible to manage all digital channel from marketing to complaint handling for several retail brands namely Carrefour, Transmart, Transliving, Seen, Okidoki, and many others. With years of experience in multiple industries, I am a dedicated professional in the field of operations, sales, service quality and customer experience. I am fully exposed to the implementation of lean six sigma, risk analysis, and people management to develop a robust strategic plan.
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