Started my career in the Call Centre Industry since 1991. Started my career in American Express as an Inbound Agent. After 9 years, I have with Oursourcing Companies namely Scicom & Vads supporting large size telco's in Malaysia. Enjoying the many contact centre roles. At Astro, I have managed the Call Centre for 3 years and for the past 2 years i am handling the Recruitment & engagement in the call entre.