Started my career in the Call Centre Industry since 1991in American Express as an Inbound Agent. After 9 years, I have moved to Oursourcing Companies namely Scicom Sdn Bhd & Vads Berhad supporting large size telco's in Malaysia. I have had the opportunity of being in various roles in the Call Centre i.e. Operations Head, Handling Recruitment, Training, Finance & Budgeting for call centre and various other exposures which gave me quite a substantial knowledge of the industry.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
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