Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Rory Aditya
Manager Digital Service of Retail Customer Care
8
EXECUTIVE MEMBER
M Fajri
Learning & Development Manager
199
MEMBER
Vijay s
Director
44

Member Profile

Eko Wiyanto (4 Yrs in the industry)
Director -- Lead Consultant
Service In Mind -- PT. Service Mandiri Indonesia
358 Connections

     

NEW!

About Me, My Hobbies & Interests!

Has more than 20 years-experience on Service area with IT-Base and Marketing management education background. He has been part of various team within Customer engagement. Also having experience with digital customer’s journey transformation. Tight involvement on some various digital project such as OMNI Channels, Chatbots and e-Commerce during his professional service. As one of COPC-Registered Coordinator and CIAC-Contact Centre Operation Management. He passed and obtained certification of Customer Operation Performance Center held in Singapore. And Call Center Industry Advisory Council (CIAC)-Operation Management held in Jakarta, Indonesia. Both was on 2008. His eagerness and passionate to share his skill and experience, is making him to set-up consultant office as known as “Service in Mind”. As one of his dream focusing to contribute and assisting people on Service and Customer Engagement area both digital and conventional service area/care center. Thank you and have a great day....

Company Details

We are consulting and training center for Customer Care, focusing to contribute on service and customer engagement area both traditionally and digitally
              (add)  

Editorial Contributions

It’s been a year since many of us had to change the way we work. for some the rapid change to a work from home team went smoothly, for others it was more of a challenge. Some lessons were hard. Some things worked well, some not so well. A year ago we asked members around the World about their experi...
May 14, 2021
 784 
Lastly, any other comments or opinions you can share about the effects of this pandemic on your business or the people working in your company?
May 4, 2021
 5123 
Many people were concerned about security of information with remote agents - how have you handled this in your business so its not an issue?
May 3, 2021
 4949 
Showing 1 - 3 of 17 items

About us - in 60 seconds!

Personal Board

Join Our Team

Search for Members

Contact List

Laura Collins ContactCenterWorld.com
Raj Wadhwani 🍁 ContactCenterWorld
(Verified Admin)
Martina Smilovska ContactCenterWorld
(Verified Admin)
Sharon Price ContactCenterWorld
(Verified Admin)
Kherianda Nadhilah PT. Bank Central Asia, Tbk
(Verified Admin)
Rikrik Mudzakir PT. Infomedia Nusantara
(Verified Admin)
Kristiana Kristiana Bank Indonesia
Showing 1 - 7 of 358 items

Personal Blog

Customer Operations Digital -- Paper book,
 
This paper book tells the way of customer operat... Read More...
 266 
Many things can be done for optimizing our cost in Customer Care. What' else ? It is agent Occupancy... Read More...
 672 
One of key word for mystery shopper is, “Customer Experience”. For sure we all know abou... Read More...
 624 
Showing 1 - 3 of 7 items

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 30399 
Showing 1 - 1 of 3 items
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =