Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Member Profile

Eko Wiyanto (1 Yrs in the industry)
Director -- Lead Consultant
PT. Service Mandiri Indonesia
192 Connections



About Me, My Hobbies & Interests!

Has more than 20 years-experience on Service area with IT-Base and Marketing management education background. He has been part of various team within Customer engagement. Also having experience with digital customer’s journey transformation. Tight involvement on some various digital project such as OMNI Channels, Chatbots and e-Commerce during his professional service. As one of COPC-Registered Coordinator and CIAC-Contact Centre Operation Management. He passed and obtained certification of Customer Operation Performance Center held in Singapore. And Call Center Industry Advisory Council (CIAC)-Operation Management held in Jakarta, Indonesia. Both was on 2008. His eagerness and passionate to share his skill and experience, is making him to set-up consultant office as known as “Service in Mind”. As one of his dream focusing to contribute and assisting people on Service and Customer Engagement area both digital and conventional service area/care center. Thank you and have a great day....

Company Details

We are consulting and training center for Customer Care, focusing to contribute on service and customer engagement area both traditionally and digitally

New 2021 Membership

Editorial Contributions

This story began January 2012 when we eagerly submitted our final entries into the Contact Center World Top Ranking Performers Best Practice Awards 2012.

We heard that the big and prestigious best practice conference would be held in July 2012 at Resorts World Sentosa in Singapore. This event wo...

October 13, 2012 5:00 AM

About us - in 60 seconds!

Search for Members

Contact List

Sharon Price ContactCenterWorld
(Verified Admin)
Raj Wadhwani ContactCenterWorld
(Verified Admin)
Esteban Creasey ContactCenterWorld
(Verified Admin)
Tyler Zawacki ContactCenterWorld
(Verified Admin)

Personal Blog

Telecommuting job, now we are moving to this way for certain sectors and industries. They are adapti... Read More...
After doing calls forecasting in call center, the next process to do is staffing. Staffing is also o... Read More...
Help, I need somebodyHelp, not just anybodyHelp, you know I need someone, help ......(Lennon - McCar... Read More...
Submit Event

Upcoming Events

This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =