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Member Profile

Eko Wiyanto (1 Yrs in the industry)
Director -- Lead Consultant
PT. Service Mandiri Indonesia
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About Me, My Hobbies & Interests!

Has more than 20 years-experience on Service area with IT-Base and Marketing management education background. He has been part of various team within Customer engagement. Also having experience with digital customer’s journey transformation. Tight involvement on some various digital project such as OMNI Channels, Chatbots and e-Commerce during his professional service. As one of COPC-Registered Coordinator and CIAC-Contact Centre Operation Management. He passed and obtained certification of Customer Operation Performance Center held in Singapore. And Call Center Industry Advisory Council (CIAC)-Operation Management held in Jakarta, Indonesia. Both was on 2008. His eagerness and passionate to share his skill and experience, is making him to set-up consultant office as known as “Service in Mind”. As one of his dream focusing to contribute and assisting people on Service and Customer Engagement area both digital and conventional service area/care center. Thank you and have a great day....

Company Details

We are consulting and training center for Customer Care, focusing to contribute on service and customer engagement area both traditionally and digitally
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Editorial Contributions

This story began January 2012 when we eagerly submitted our final entries into the Contact Center World Top Ranking Performers Best Practice Awards 2012.

We heard that the big and prestigious best practice conference would be held in July 2012 at Resorts World Sentosa in Singapore. This event wo...

October 13, 2012 5:00 AM
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This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
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