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Member Profile

Eko Wiyanto (2 Yrs in the industry)
Director -- Lead Consultant
Service In Mind -- PT. Service Mandiri Indonesia
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About Me, My Hobbies & Interests!

Has more than 20 years-experience on Service area with IT-Base and Marketing management education background. He has been part of various team within Customer engagement. Also having experience with digital customer’s journey transformation. Tight involvement on some various digital project such as OMNI Channels, Chatbots and e-Commerce during his professional service. As one of COPC-Registered Coordinator and CIAC-Contact Centre Operation Management. He passed and obtained certification of Customer Operation Performance Center held in Singapore. And Call Center Industry Advisory Council (CIAC)-Operation Management held in Jakarta, Indonesia. Both was on 2008. His eagerness and passionate to share his skill and experience, is making him to set-up consultant office as known as “Service in Mind”. As one of his dream focusing to contribute and assisting people on Service and Customer Engagement area both digital and conventional service area/care center. Thank you and have a great day....

Company Details

We are consulting and training center for Customer Care, focusing to contribute on service and customer engagement area both traditionally and digitally
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Editorial Contributions

It’s been a year since many of us had to change the way we work. for some the rapid change to a work from home team went smoothly, for others it was more of a challenge. Some lessons were hard. Some things worked well, some not so well. A year ago we asked members around the World about their experi...
May 14, 2021
 423 
Lastly, any other comments or opinions you can share about the effects of this pandemic on your business or the people working in your company?
May 4, 2021
 2503 
Many people were concerned about security of information with remote agents - how have you handled this in your business so its not an issue?
May 3, 2021
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Nicke Vinadia Putri Bank Indonesia
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Martina Smilovska ContactCenterWorld
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Customer Operations Digital -- Paper book,
 
This paper book tells the way of customer operat... Read More...
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Many things can be done for optimizing our cost in Customer Care. What' else ? It is agent Occupancy... Read More...
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One of key word for mystery shopper is, “Customer Experience”. For sure we all know abou... Read More...
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