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Member Profile

Eko Wiyanto (3 Yrs in the industry)
Director -- Lead Consultant
Service In Mind -- PT. Service Mandiri Indonesia
353 Connections

NEW!

About Me, My Hobbies & Interests!

Has more than 20 years-experience on Service area with IT-Base and Marketing management education background. He has been part of various team within Customer engagement. Also having experience with digital customer’s journey transformation. Tight involvement on some various digital project such as OMNI Channels, Chatbots and e-Commerce during his professional service. As one of COPC-Registered Coordinator and CIAC-Contact Centre Operation Management. He passed and obtained certification of Customer Operation Performance Center held in Singapore. And Call Center Industry Advisory Council (CIAC)-Operation Management held in Jakarta, Indonesia. Both was on 2008. His eagerness and passionate to share his skill and experience, is making him to set-up consultant office as known as “Service in Mind”. As one of his dream focusing to contribute and assisting people on Service and Customer Engagement area both digital and conventional service area/care center. Thank you and have a great day....

Company Details

Service In Mind - PT. Service Mandiri Indonesia

We are consulting and training center for Customer Care, focusing to contribute on service and customer engagement area both traditionally and digitally

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Editorial Contributions

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Covid-19 (Coronavirus) and Your Business - 1 year on! - Exclusive Interview With Eko Wiyanto from PT. Service Mandiri Indonesia

It’s been a year since many of us had to change the way we work. for some the rapid change to a work from home team went smoothly, for others it was more of a challenge. Some lessons were hard. Some things worked well, some not so well. A year ago we asked members around the World about their experi...
May 14, 2021

663

The Pandemic and Its Effects On Their Business - Members Comment

Lastly, any other comments or opinions you can share about the effects of this pandemic on your business or the people working in your company?
May 4, 2021

3594

Security Of Information & Working From Home - Members Share What They Do!

Many people were concerned about security of information with remote agents - how have you handled this in your business so its not an issue?
May 3, 2021

2420

Showing 1 - 3 of 17 items