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Elena
Product Marketer
PhoneIQ
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About Me, My Hobbies & Interests!

Hi! I’m Elena and I work as a Product Marketer at PhoneIQ, the leading cloud-based phone system and contact center platform for Salesforce. As we work with many call centers, I decided to join Contact Center World to better understand call center managers' current needs and trends. Say hi!

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All-in-one cloud phone system and call center software for companies that run on Salesforce.
Instant setup. Mobile ready. Globally available.


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Editorial Contributions

If you are looking to increase productivity and encourage customer engagement, CTI and SMS applications may be the solution you need. To learn how you can take advantage of CTI and SMS to communicate with your customers more effectively, continue reading.
November 18, 2022
 616 
Boundaries don’t restrict email and chat communications, but phone numbers are precise to a location, and customers may be much less inclined to answer an outbound phone call from a foreign country than a local number.


March 25, 2022
 2171 
As automation grows, several businesses are trying to shift to labor-free processes. However, as shown in the survey, sales services and call centers can't be automated easily because customers want to talk to another person, not a robot.


March 14, 2022
 1754 
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