Support Excellence Leader
Novakid Inc.
Past: | Samsung Electronics Ukraine International Airlines Ukraine International Airlines Ukraine International Airlines |
Past: | Samsung Electronics Ukraine International Airlines Ukraine International Airlines Ukraine International Airlines |
- Certified COPC Implementation Leader - Qualified customer service expert (12 years in service industry) -Effective manager of Customer Care teams of 280+ people (8 years of management experience) -Different scale projects: CRM implementation, chatbot launch, employee portal development etc. -Implemented communication standards, developed customer-oriented culture with getting the award for the Best Contact Center in CIS -Effective management of 7+ vendors (BPOs) - Client Success Consultant
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