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Elena Zhabinskaya (15 Yrs in the industry)
During the 17 years of experience, I always have the greatest interest in the field of information technologies and the industries where they may be applied. The use of high-tech solutions have become an integral part of any business. The challenges for the leaders of organizations become more complex, depending on changes in the market and changing customers’ expectations and preferences. The new increasingly integrated technology solutions that automate workflows, collect more data and conduct more comprehensive Analytics come to the market. However, the most important moment in this race for technological innovations and improvements remains the question of interaction with the clients and effective customer management experience. For over 12 years, I have worked at Teleperfomance Russia Group, being part of Teleperformance Group, the worldwide leader in outsourcing Contact Centers and customer experience management. It was here that during all these years, our entire team and I help leaders to find the optimal solution for their business. How to build effective relationships with the clients? How to improve the quality of the service? How to increase the sales? What are the best channels to use for communication? Do your clients need support in Social Media or mobile app? How to decrease churn and increase loyalty? To analyze if in-house Customer Service Center (Contact center) and back-office operate in the most effective way or is it possible to optimize the costs? All these questions I will be happy to discuss here or during personal meetings. Please write or call me – I am always glad for new contacts and new challenges in solving complex and interesting tasks!
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