Dr. Elhadi Idriss Ibrahim | Personal Profile from ContactCenterWorld.com

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About Me, My Hobbies & Interests!

Project Manager, The Executive Council Government of Dubai, Public Sector Reforms, Government Service Design, Standards and Assessment designer, Audit, Assessment, Innovation Management and total quality management. Elhadi designed and developed standards and assessment system for Government of Dubai contact Centres, conducted many government of Dubai Contact Cntres forums and conferences, recently engaged with Global Star Rating For Service in Dubai, he work for Service excellence, Service Delivery channels, Customer Insights, Innovation management, Government Assessment and Audit, work on government service improvement, customer insights, innovation management. Responsible for engagement strategy, service delivery channels transformation, he is processes, contributor to HH Shaikh Hamdan Bin Mohamed Award of Smart Government, Contributor to Government of Dubai Excellence Program (Forth generation G4), customer complaints and feedback, customer insights, Mohamed Bin Rashid Majlis, Suggestions scheme development, Event and conference management and enablement. Before becoming Project Manager for Executive Council in August 2008, Hadi served as Customer Services Manager for Dubai World Asset Management Arm “Nakheel”. where led calipered team for re branding and positioning of the customer services and experiences, the launch of the triplicated sophisticated contact centers, developed augmented information systems and oversaw the celebration of competitive edge of customer satisfaction and corporate revenue growth. Hadi has served seven years as Senior Operation officer for Etisalat Telecommunication, responsible for business development, performance compliance development, compliant management, Total Quality management, launched a superior service cross UAE Etisalat’s Information Service, achieving on consecutive years’ service excellence. He was also in charge of competencies and talents management, operation supervisory and innovative strategy development. During his career, has held a number of strategic initiatives, developed services, government standards and assessment systems, update the leadership with trend and future innovative resolutions.

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