
Founder and Lead Consultant

(Verified Admin.)


A passionate customer service and sales professional with 20 years of management experience. Multi channel leader providing sales and service by phone, email, chat and social media. Deep knowledge of call centres including all facets of inbound and outbound operations. Broad skills such as strategic planning, process enhancement and project management. Employee advocate, passionate about creating world class customer experiences. Experience in banking, Telco's, insurance and retail.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
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