Ascentys is a specialist provider of services in the Customer Management, Customer Interaction Management and Contact Centre arena. They combine their strategic, operational and technology expertise in these fields to provide their clients with ways to enhance the value of their customer base and build competitive organisations through their customer interactions. What we do Ever changing market forces such as the need for growth, ever-increasing competitive pressures, globalisation, shareholder demands and technological change are driving companies to continually find new ways to remain competitive by rethinking, redesigning and improving their customer management strategies and customer interaction processes.
There’s the old adage that no matter how good you think you are, someone out there is still better. This not only applies to the individual but the business community as well. To stay competitive, contact centers must continually find ways to improve service and work conditions. What other areas ... July 22, 2009 5:00 AM
Technology has been taking some huge steps recently, especially in the telecoms and computer industry. Considering that the contact center industry is dependent on adapting the latest communication technologies and software, how is this evolutionary race affecting the business as a whole? July 21, 2009 5:00 AM