Member Profile

Elif Diplen (8 Yrs in the industry)
Marketing Manager
CCR

Past:

CMC Turkey
Asseco
Avea

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Company Details

CCR (Call Center Resources)

CCR provides complete business solutions for Call Centers:
– Business and technical consultancy
– Outsourced technical support & project management
– Technical, admin and supervisor trainings
– Technical project design, development and management services
– Monitoring call center infrastructure and applications
– Hosted call center solutions
– Flexible monthly based licensing
– Outsourced human resources

CCR has a qualified and experienced team who has following skills:

– ININ installation and configuration
– Advanced handler development
– Interaction Dialer Certification
– Interaction Optimizer Certification
– Workforce management consultancy
– Microsoft and IT security consultancy
– Web service development
– C#, .Net, ICELib, database and IVR development
– Outbound script development

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Editorial Contributions

The World’s Most Prestigious Contact Center Awards Are Open!

August 17th 2015 – ContactCenterWorld, the Global Association for Contact Center & Customer Engagement Best Practices and 145,000 members across 200+ countries is pleased to announce the 11th annual Global Contact Center Awards ‘the prestigious Top Ranking Performer Awards’ are open for entry!

August 18, 2015 4:00 PM

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Portuguese Leader Wins More GOLD and Blows Competition Away!

Teleperformance Portugal, a leader in the export of Customer Experience Management Services and shared services worldwide, was awarded seven times with the Gold Medal by ContactCenterWorld.com for the Top Ranking Performers Awards (www.ContactCenterWorld.com/worldawards) in EMEA (Europe, Africa, and...
July 21, 2015 3:18 PM

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