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Member Profile

Elisa Ibañez
Head of IT Contact Center Unit
La Caixa
66 Connections

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About Me, My Hobbies & Interests!

Mrs. Ibanez is an IT Contact Center Director at la Caixa. She has been working at La Caixa, in Barcelona, for 22 years now and also worked at the CGIB bank, in Paris, for 3 years. She has led different software development projects, such as loyalty programs or ticket sales, and has been in charge of the IT Contact Center & ATM department for the past 2 years. She has a Business Administration degree and a Humanities degree, by the Open University of Catalonia.

Company Details

CaixaBank

We provide banking support for internal customers and the end users. We manage over 3M contacts per/y. Our main end-user services are: Internet banking help desk , ATM assistance and bank cards support. We also provide internal support for the 35.000 branch employees.