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Member Profile

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About Me, My Hobbies & Interests!

I have dedicated over 5 years in customer service experience especially quality auditor - I promoted to permanent employees in my company based on my skill and performance in the first two years - I won the trust of the company to join this event (Contact Center World) three times in a row based on my achievement My achievements are: 1. The best Agent Tele Non Sales at National Contact Center Association Awards 2012 2. Service Star Award for Team Leader at National Customer Service Championship 2012 3. The Most Improve Leader at National Customer Service Championship 2012 4. The Best Quality Auditor 2013 at Our Motivational Program 5. Gold Medal for Direct Response Category in Asia Pacific Contact Center World Award 2013 6. Runner up for Direct Response and Customer Loyalty category in Asia Pacific Contact Center World Award 2014 - I get opportunity being a speaker to share about my tips to face the challenges of being a quality auditor and become a trainer to improve agent’s soft & hard skill Areas of Expertise: - Analytical skills - Presentation Skills - Coaching & Counseling Skills - Communication Skills - Quality auditor - Trainer - Leadership and people development - Good executor and listener

Company Details

CCW orporate MemberCORPORATE MEMBER
BCA was first founded on 21 February 1957 as Bank Central Asia NV. A lot of things have happened since then-the most significant of all being perhaps the Asian monetary crisis in 1997.

Although this crisis had a tremendous impact on Indonesia's entire banking system, in particular it affected BCA's cash flow and even threatened its survival. Panic rush forced the bank to seek assistance from the Indonesian government. The Indonesian Banking Restructuring Agency (IBRA) took over BCA in 1998.

Thanks to its management's business sagacity and shrewd decision making, full recovery was accomplished later in the same year. In December of 1998, third-party funds were back at the pre-crisis levels.

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Personal Awards

ContactCenterWorld - Top Ranking Performers Awards World Finals 2015: Ranked #1 for Quality Auditor
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November 6, 2015 5:00 AM
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