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Member Profile

Eric Klein (12 Yrs in the industry)
     (Verified Admin.)161 Connections



About Me, My Hobbies & Interests!

An entrepreneur and startup mentor for several technology oriented startups. Eric is a VoIP security and fraud expert and is a well-established speaker and author on the subject word wide. Mr. Klein has over 25 years of network and communications systems and management experience. During his career, Mr. Klein had worked for companies such as MCI, Cellcom, Alvarion, and Starhome.

Company Details

Cloudonix’s smart voice calls and work from anywhere solutions are designed to improve your customer’s experience.

Contextual Communications
Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Get your customer to the right agent who is empowered with information about why they are calling

Work From Anywhere
Businesses are rapidly adopting WFA solutions and methodologies, however, in most cases – this affects their contact center workflows

Cloudonix adds Work-From-Anywhere capabilities to on-premise contact centers – without affecting existing workflows or exposing the business to security threats. Our cloud communication platform connects to any VoIP enabled contact center platform, automatically making it available to remotely located agents

Rapidly deployed and cost effective without replacing your existing systems or retraining your team


Editorial Contributions

It’s been a year since many of us had to change the way we work. for some the rapid change to a work from home team went smoothly, for others it was more of a challenge. Some lessons were hard. Some things worked well, some not so well. A year ago we asked members around the World about their experi...
May 13, 2021
Many people were concerned about security of information with remote agents - how have you handled this in your business so its not an issue?
May 3, 2021
If you are a manager how do you help your team if they are struggling with personal issues at home or anxiety about the future?
April 30, 2021
Showing 1 - 3 of 17 items

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Sharon Price ContactCenterWorld
(Verified Admin)
Martina Smilovska ContactCenterWorld
(Verified Admin)
Raj Wadhwani ContactCenterWorld
(Verified Admin)
Grace Heny 168Solution
(Verified Admin)
Tyler Zawacki ContactCenterWorld
(Verified Admin)
Nayef Tarraf IDT Corporation
Veronica Silva Cusi
Showing 1 - 7 of 161 items

Personal Blog

I had an interesting chat with an Indian Call Center software company today. They were having proble... Read More...
This is part of IT Expo, where we will be giving 2 presentaitons  Democratizing Communication ... Read More...
Cloudonix has release an update to the website that demonstrates our new Web Widget. By siging up fo... Read More...
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Latest Americas Newsletter
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