Member Profile

Ertugrul Bayrakci
IT Call Center Software Development Manager
Turk Ekonomi Bankasi

Company Details

Türk Ekonomi Bankası (TEB), the prestigious and privileged financial institution in the Turkish banking sector, started its banking activities in 1927.

With its ever-expanding branch network and wide range of products and services, TEB continues its brokerage operations in a set of different financial fields such as investment, leasing, factoring and portfolio management.

After its public offering in February 2000, TEB became the partner of BNP Paribas, one of the world’s top 10 banks and the largest bank in Euro zone that operates in 85 countries, in February 2005.

TEB, with its partnership of BNP Paribas, expanded its expertise in corporate, commercial and private banking to retail banking, small business banking and SME banking.

As of February 2011, TEB and Fortis Bank A.Ş. completed their legal merger under TEB brand.

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Editorial Contributions

The Multi-Tasking Agent

As more communication channels open up, contact centers are forced to train their agents to become multi-tasking specialists trained to handle multiple channels. We asked industry professionals whether their agents were able to handle different channels simultaneously or only one channel at a time.
March 26, 2010 5:00 AM

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A World of Choices

As more communication options open up to customers, contact centers are hard pressed to keep up in providing as many contact choices as possible. We wanted to know what channels contact centers currently provide to their customers, and how they are used.
March 24, 2010 5:00 AM

13030

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