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Member Profile

Ertugrul Bayrakci
It Development Manager
TURK EKONOMI BANKASI

Company Details

Türk Ekonomi Bankası (TEB)

Türk Ekonomi Bankası (TEB), a financial institution in the Turkish banking sector, started its banking activities in 1927.

With its ever-expanding branch network and wide range of products and services, TEB continues its brokerage operations in a set of different financial fields such as investment, leasing, factoring and portfolio management.

After its public offering in February 2000, TEB became the partner of BNP Paribas in February 2005.

TEB, with its partnership of BNP Paribas, expanded its expertise in corporate, commercial and private banking to retail banking, small business banking and SME banking.

As of February 2011, TEB and Fortis Bank A.Ş. completed their legal merger under TEB brand.

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Editorial Contributions

The Multi-Tasking Agent

As more communication channels open up, contact centers are forced to train their agents to become multi-tasking specialists trained to handle multiple channels. We asked industry professionals whether their agents were able to handle different channels simultaneously or only one channel at a time.
March 26, 2010 5:00 AM

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Metrics in the Multi-Channel Contact Center

We wanted to know if operating a multi-channel contact center affects First Contact Resolution or other metrics, and if so, then what metrics and measurements are used for each channel – and where better to get that information but from industry professionals.
February 10, 2010 5:00 AM

14220