An ambitious and dedicated professional with over 9 years’ experience in the ITES sector. Effectively leads, develops and motivates teams to deliver successful process operations, develop procedures and improve service standards, resulting in business excellence. Continually monitors systems, processes and procedures, promptly identifying inefficiencies and implementing innovative improvements. An exceptionally well organized individual who successfully prioritizes workload and manages time to manage multiple deliverables simultaneously. Utilizes strong communication and interpersonal skills to establish excellent working relationships with clients, stakeholders, vendors and colleagues at all levels. Highly self-motivated with a strong commitment to continual professional development.