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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Lead and manage the call center function CSI. It is a credible Customer Satisfaction measurement approach to monitor various customer lifecycle touch points starting from sales and up to servicing the vehicle. The CSI is being used in top management live dashboards on daily basis and in terms of accountability these scores are fixed into employees’ incentive. Such role involves the development and deployment of new products, processes, standards and SOPs to support the implementation of ALJ business strategies and achieve the desired results.Please Login