My name is Faith Muthama, I'm 30 years old working as a currently a Contact Centre Supervisor .Customer service is my DNA having been in DHL Express for five years now. I have worked in customer service in various roles.starting from a customer service advisor,business analyst and now a contact centre supervisor.I have had many great moments in my time at DHL from been a finalist at The Rising Star Awards Kenya 2014, been I have also trained and supported the DHLNamibia team acting as the head of customer service on assignment. I have had the opportunity to train as a employees on Certified international specialist soft skills training and Security . Which was a rewarding experience getting to share my knowledge.
Away from the busy work schedule, I am is a thespian, have performed in Broadway musicals, sing in a band and is involved in CSR activities as an official of the Laika Foundation and also takes part in the annual DHL Express Football and Cheerleading tournament.