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Mr. Hu Jielun, born in China, graduated from Fudan University with a master's degree in engineering. Now he is the project director of cc-cmm standard organization, senior consultant of customer World Research Institute, ACE certified analyst, China customer service manager, and well-known lecturer in the industry. With 16 years of operation management and consulting experience in large call center in China, he has successively held the positions of business director, operation manager, operation director, etc. Leading the team to provide consulting and operation management services for Microsoft, Sony, Hitachi Group, Mercedes Benz, Abbott, Aviva group, China Mobile, China Telecom, State Grid, Pacific Insurance, Dongfeng Motor and other global top 500 enterprises; Over the years, it has been committed to the research and practice promotion in the field of multi industry customer center operation and customer service marketing, including operation management system design, strategic planning, quality management, process transformation, performance management, it management, data mining, human resource management, etc.

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CC-CMM Standards, initiated by Customer Care & Management World the largest and most popular contact center international standard organization rooted in China, are formulated based on rich management and practition experience of contact centers in the Greater China Region and target to develop contact center excellence in the emerging or growing APAC markets.. CC-CMM is committed to providing international steering documents for contact center related organizations to conduct self-evaluation, standard certification, benchmarking, international business, industrial appraisal, etc.

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