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Member Profile

Fiona Lucas
Account Manager

Concentrix New Zealand
(Verified Admin.)132 Connections

NEW!

About Me, My Hobbies & Interests!

My role encompasses the organisational, operational and client relationship management for one of our key accounts. Employing over 200 people my role includes the supervision of people, processes and technology across a range of functional teams, delivery of client SLA’s and the championing of strategic initiatives and continuous improvement. This ensures we continually meet and exceed our clients expectations delivering them high performance business outcomes.

Company Details

Concentrix New Zealand

Concentrix is a 'top 5' global player in the contact centre outsourcing business. Our clients range from large multinationals to niche local companies, with every client getting our full attention. Our services range from sales and acquisition, through customer and technical support and renewal and retention programmes. We provide bespoke services tailored specifically for each client’s needs.
Concentrix delivers technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Combine this with our focus on operational excellence, our commitment to COPC and an ability to deliver year-on-year improvements … the value proposition is just compelling.