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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Pivotal Connection, is a customer contact sales/service brokerage and consultation firm serving a large range of vertical markets including Cable/Satellite TV, Entertainment, Gaming, Real Estate, Insurance, Political Campaigns, Non-Profit, Consumer Products and Consumer Retail in both Business to Business and Business to Consumer applications.
Key areas of consulting and outsourcing expertise include: • Inbound Call Center planning, development and launch • Outbound Sales Center planning, development and launch • Provide outsourcing options for B2B and B2C inbound/outbound call center support • Quality Assurance planning and implementation • Interactive Voice response (IVR) planning and implementation • Planning and implementation of Call Center Key Performance Indicators (KPI) and Service Level Agreements (SLA). • Inbound/Outbound Call Center “Check Ups” and “Tune Ups” • Broadcast Messaging and E-Mail MarketingPlease Login