Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Laura Cameron-Crichlow
ONQ Brand & Marketing Consultant
Jason Mercer-Pottinger
RTS Operations (Call Center) Director
Sean Hammerle
Chief Operating Officer
Sam Fernandez
Managing Partner

Member Profile

Frank Mona (4 Yrs in the industry)
Francis J Consulting
8 Connections



About Me, My Hobbies & Interests!

I'm a personable, take-charge global account management and business development professional who delivers uncommon outcomes and unprecedented results. I've led the design and implementation of game-changing client management and key account retention strategies, transforming underperforming teams into high-caliber, multi-skilled customer service champions. As an enterprise change agent, I build and manage success-oriented, “can-do” organizations. My 25+ years of leadership experience have included process reengineering, change management, customer advocacy, top talent acquisition and management, CRM technologies, and strategic business initiatives. I've demonstrated enviable success in call center environments, turning centers into revenue producers. A key driver in large organizations, I'm passionate about excellence, playing major roles in designing and delivering elegant, practical customer experience solutions. I position organizations to achieve ambitious goals. My proven keys to success include a commitment to excellence, a high level of integrity, and a strong work ethic. Degrees held include a Master of Science Degree in Telecommunications Management from Golden Gate University, and a Bachelor of Science Degree in Business Administration with a Marketing major and Communications minor from California State University. I'm an industry thought leader and demonstrates deep experience in all dimensions of call center success including issue resolution strategies, leadership development, employee training and retention, and customer experience excellence.

Company Details

After 30+ years of a successful career in sales and marketing executive leadership roles with Fortune 10 companies to small businesses, I'm now sharing my passion to build successful businesses by helping others do the same. My consulting services are focused on new business development and go to market strategy. Whether it's creating new distribution, securing new clients, acquiring new customers or mapping out how to approach the market, my support process is designed to enable your company to achieve your goals.

About us - in 60 seconds!

Search for Members

Contact List

Raj Wadhwani ContactCenterWorld
(Verified Admin)
Inés Martinez Interactive Powers
(Verified Admin)
Javier Fernandez MetroCall
(Verified Admin)
Paras Kharel Kantipur Management Private Limited
Salina Ferrow Contribution Consulting llc.
Joe Holt Frontline Managed Services
(Verified Admin)
Showing 1 - 7 of 8 items

Twitter Feed

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =