ASC is a worldwide software company with a variety of solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action.
With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a global player with an export quota of almost 70 percent and a worldwide service network.Please Login (add)
For many years, companies have pushed customers away from their office by implementing tools for self-service and remote support. The strategy succeeded and met the goals of this business model, but something was lost in the process. Direct contact with the customer base was sacrificed, and critical... August 10, 2015 5:00 AM